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Return & Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please review our policy below.
We accept returns within 14 days of receiving your order. To be eligible for a return:
Certain items are non-returnable, including:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
We only replace items if they are defective or damaged. If you need an exchange, please contact us with your order details and photos (if applicable).
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Include your order number and photos of the issue so we can resolve it quickly.
To initiate a return, please contact us at:
info@ayuraessence.com
Include:
We will provide instructions on how to return your item.