Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please review our policy below.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in the same condition that you received them
  • Items must be in the original packaging
  • Proof of purchase (receipt or order confirmation) is required

Certain items are non-returnable, including:

  • Gift cards
  • Sale or clearance items

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us with your order details and photos (if applicable).

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping costs are non-refundable
  • We recommend using a trackable shipping service

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Include your order number and photos of the issue so we can resolve it quickly.

How to Start a Return

To initiate a return, please contact us at:
info@ayuraessence.com

Include:

  • Your order number
  • Reason for return
  • Photos (if applicable)

We will provide instructions on how to return your item.